Lead CSS
FAQ
Understanding
What is the
NDIS
The National Disability Insurance Scheme (NDIS) is Australia’s first national Scheme for people with disability. It moves away from the previous system of providing block funding to agencies and community organisations, to direct funding for individuals. The NDIS is a federally managed and funded safety net, providing a nationally-consistent, lifetime commitment to people who have permanent and significant disability with funding for supports and services. The NDIS is not welfare, it is an insurance-based scheme that invests in participants to improve long-term outcomes. The National Disability Insurance Scheme (NDIS) is Australia’s first national Scheme for people with disability. It moves away from the previous system of providing block funding to agencies and community organisations, to direct funding for individuals. The NDIS is a federally managed and funded safety net, providing a nationally-consistent, lifetime commitment to people who have permanent and significant disability with funding for supports and services. The NDIS is not welfare, it is an insurance-based scheme that invests in participants to improve long-term outcomes
Lead Community Support Services is a trusted NDIS Registered provider, boasting an exceptional depth of experience within the scheme. Our devoted and knowledgeable team is committed to guiding you and ensuring a smooth, hassle-free journey throughout your NDIS experience. Whether you need assistance with plan management, support coordination, or finding the right service providers, our support is unwavering at every step of the way. We’ve thoughtfully compiled an extensive set of frequently asked questions, but should you have any further inquiries, please don’t hesitate to contact us.
As a Participant
The NDIS
Journey
Access NDIS
The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.
If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.
If you think you meet these requirements you can apply in one of two ways:
- You can make a Verbal Access Request by calling NDIA on 1800 800 110
- Fill out an Access Request Form [ARF] and send it to us.
To apply for the NDIS you will need to provide:
- Completed Access Request Form
- Information about your
- Age
- Residency
- Disability
NDIA Decision
The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.
If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.
Planning meeting
Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on
- Your Community and Mainstream Supports
- Management of everyday activities
- Your safety, including equipment, accommodation or help to take care of yourself or your home
- Goals you want to pursue
- How you want to manage your NDIS plan
- Support you need to use your NDIS plan.
Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.
Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.
Plan Approval & Implementation
After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.
- Self-Managed
- Plan Managed
- Agency Managed
One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.
Service Booking
Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.
Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.
You have choice and control in the delivery of your supports.
Plan Review
During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.
This may be a
- New NDIS plan with the same supports,
- New NDIS plan with minor changes to your current supports, or;
- A full plan review.
If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.
There are 3 different types of reviews:
- Internal review (Review of a Reviewable Decision / RORD)
- Request for plan review (Unscheduled Plan Review)
- Administrative Appeals Tribunal (AAT) review
Need Help
Frequently Asked
Question
The National Disability Insurance Agency (NDIA) is an independent government agency. The main role of the NDIA is to implement the National Disability Insurance Scheme (NDIS) and ensure people with disability receive the support they need.
The NDIS will work with you to establish what reasonable and necessary supports and services you need to live your life and achieve your goals and then provide you with funding to make this happen. Supports that you can receive funding for will vary based on your individual needs and goals. According to the NDIS, the types of supports they fund include: Day-to-day activities such as showering, dressing and preparing meals Transport to participate in normal events such as school, social groups and daily life activities Workplace help so you can obtain and keep employment Therapeutic supports such as speech pathology, occupational therapy and behaviour support Household tasks to enable you to keep living in your home and build independence Home modifications to ensure you’re able to comfortably live in your environment Mobility equipment and vehicle modifications If support is not directly related to your disability, the NDIS will not fund it. If you have any questions about funded supports, contact us on 0401 700 396 or 0401 021 235
- The NDIS will not replace the Disability Support Pension. The NDIS is a separate national fund to support your reasonable and necessary needs, associated aids and equipment
NDIA Managed – A registered service provider of your choice is able to claim directly from the NDIA for the services provided to you. You can use only NDIA approved providers. Plan Managed – You may appoint an NDIA Registered Plan Manager to manage the transaction and purchasing process of services. You Can use either register on non-registered providers of your choice. Self-Managed – You or your nominee can manage the funds directly, with responsibility for transactions with your service providers. You Can use either register on non-registered providers of your choice.
NDIS has a criteria under the NDIA Act 2013, that you must meet to be eligible for the NDIS – this includes: Be under the age of 65 at the time of application. Be an Australian citizen, Australian permanent resident, or a New Zealand citizen (with Protected Special Category Visa) Having a permanent disability that impacts how you can communicate, move, care for yourself, or manage your life. You may also be eligible for early intervention if it substantially improves your functioning and quality of life, or delays/decreases a decline in you or your child’s functioning.
No. We can help anyone, anytime. Just contact us and we will discuss options available for you
We provide a variety of services and encompass the following supports: Short Term Accommodation Evening and Overnight Care Assistance with Daily Living Life Skills Assistance with Daily Personal Activities Household Tasks Promoting continence care Medication Reminders Community Participation Community Nursing Care NDIS Support Coordination Psychosocial Recovery Coach Rapid Hospital Discharge Program (RHDP) Development life skills Assist maintaining tenancy; Assist travel and transport Assist sourcing equipment and home modifications.
This is dependent on the funding that is available in your NDIS plan, we can discuss your options with you to make sure you are getting the most out of your budget and are able to achieve your goals. We also offers private services at an additional cost, these can be used if you have exhausted the funding in your NDIS plan or you pay out of your pocket
Yes. All of our support workers are security checked and will meet the minimum qualification requirements set down by the NDIA’s Guide to Suitability for the delivery of supports to NDIS participants. In addition to the above requirements, all direct delivery staff must have, where relevant: • NDIS worker check • medication administration credentialing/re-credentialing; • manual handling training and experience; • their own car covered by Third Party Insurance at a minimum; • a full Drivers’ License; • a current National Police Records Check; • a current Working with Children Check; • a current Working with Vulnerable People Check; and • a current First Aid and CPR Certificate.
Yes. Our team can provide transport to medical appointments, other appointments such as the hairdresser, social functions, community events and just about anywhere else you would like to go.
Yes, whether you have a NDIS Plan or you pay for services privately, we can work around your needs